Refund Policy — Bulin 47 AI

Technical generation failures

If a video generation ends in a technical failure, the consumed credits (100 for Standard or 250 for HD) are returned automatically to your account. You can submit a new photo and try again. A credit return is not a cash refund.

Completed videos

AI can produce variations in facial likeness, movement, scene details, and audio. A successfully completed generation consumes 100 credits for Standard or 250 for HD. Personal preference alone does not automatically qualify a completed video for a refund; applicable consumer rights remain in effect.

Payment issues and unused purchases

For duplicate charges, a confirmed payment with no credits delivered, or an unused purchase refund request, keep the payment confirmation, order reference, and purchase date. Requests are reviewed against payment and generation records. Approved refunds are returned through the original payment method; processing time depends on the payment provider.

Important

Keep your payment receipt, account email, and order reference while a payment or refund issue is being resolved. Do not submit passwords, card numbers, or session cookies in support correspondence. This policy does not limit mandatory consumer protections in your jurisdiction.

Support

For order help or data requests, email support@bulin47-ai.video, the support address for this website. Include “Bulin 47 AI” and your order or task reference; do not send passwords or browser session cookies.